If you're not 100% totally satisfied with our service and or products, you can return the merchandise within 30 days of receipt and we'll be happy to provide you with a refund. We offer this extensive guarantee because your satisfaction is important to us.
Please send your complaints to: Returns may be mailed to:

Party Shop Supplies Ltd
B4 St Modwen Trade Park Fenton
Off Dewsbury Road
Fenton
Stoke on Trent
ST4 2TE

You must ensure that you get proof of posting, we can only refund postage on items that are faulty, this doesn't not affect your statutory rights as a consumer.